Politique d’expédition

Shipping Policy

Processing Time

Orders are typically processed and shipped within 2-5 business days.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Delivery Times

Most U.S. orders arrive within 5-10 business days after shipping.
For express delivery options, please check at checkout.

Tracking

Once your order ships, you'll receive a tracking number via email. If you don't see it, check your spam folder or contact us at support@prelolabs.com.

International Shipping

We ship to select international destinations. International customers are responsible for any customs duties, taxes, or fees imposed by their country. We are not responsible for packages held, delayed, or rejected by customs.

Incorrect Address

Please double-check your shipping address before completing your order. If a package is returned due to an incorrect or incomplete address, you will be responsible for reshipping costs.

Lost or Delayed Packages

If your package appears lost or significantly delayed, contact us within 30 days of the estimated delivery date. We'll work with the carrier to locate your order or issue a replacement.

Questions?

Email us: support@prelolabs.com 

Prelo Labs 784 S. Clearwater Loop, STE R

Post Falls, Idaho 83854, United States 

Phone: (208) 218-6717