Politique de remboursement

We stand behind every product we sell. If something arrives damaged, defective, or isn't what you ordered, we'll make it right.

To request a replacement or refund:

Submit your claim within 30 days of receiving your order. Email us at support@prelolabs.com with a photo and brief description of the issue. We'll review it and respond within 2 business days.

If the issue is on our end, we'll ship a replacement within 3 business days or issue a full refund to your original payment method.

Lost packages:

For orders lost in transit, submit a claim within 30 days of the estimated delivery date.

What we can't refund or replace:

Please note that items such as opened supplements, personal care products, and gift cards are non-returnable.

Wrong address provided - If your package is returned due to an incomplete or incorrect address, you'll be responsible for reshipping costs.

Unclaimed packages - Orders returned because they weren't picked up will require a reshipping fee.

Change of mind - We don't offer refunds for buyer's remorse. Please review your order carefully before purchasing.

Customs rejection - International orders returned by customs are not eligible for refunds. It's the buyer's responsibility to know their country's import rules and pay any required duties.

Questions?

Email us: support@prelolabs.com

Prelo Labs

784 S. Clearwater Loop, STE R 

Post Falls, Idaho 83854, United States 

Phone: (208) 218-6717

We'll do our best to resolve any issue quickly.